BEYOND MARINA Inflatable Kayak 2 Person Adult- Tandem Kayak with Drop Stitch Floor- Touring Kayak with Aluminum Paddles, Seats, Footrests, Pump, Fins
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How Warranty Claims Are Filed and Processed
BM provides a limited warranty for our products. If you think the situation is in line with the warranty policy, please submit the warranty claim form below. Provide us with as much detailed information as possible so that we can evaluate your request.
The warranty product must be shipped back to our warehouse for inspection. You will be responsible for paying the shipping cost of the returned merchandise. Shipping costs are not refundable. If you want to return higher-priced goods, you should consider using a traceable shipping service or purchasing shipping insurance. Since the transportation involves a third party, we cannot absolutely guarantee that we will receive your returned items.
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. According to BM’s sole discretion, we reserve the right to professionally repair or replace defective parts or products with equivalent products. Repairs and replacements can take up to 15 days to complete. Upon completion, the product will be returned to you at the cost of BM.
INFLATABLE PADDLE BOARDS (ISUPS)
2 Years Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from date of purchase. We guarantee that there will be no abnormal defects in workmanship and materials during this period. We reserve the right to professionally repair defective parts or products or replace them with equivalent products at our own discretion, without you having to pay any fees. This warranty for paddle boards and inflatable paddle boards (iSUP) does not cover the following claim conditions:
Damage or defect caused by normal wear and tear;
Damage or defects caused by hitting any material or object (rocks, docks, other wooden boards, etc.);
Damage or defect caused by use beyond the intended purpose;
Damage or defect caused by transportation, loading, unloading, falling or water treatment. Including traces left by excessive tightening of the conveyor belt;
Damage or defects caused by improper storage at temperatures above 90°F and below 32°F;
Damage or defects caused by wave impact and/or impact with the ocean/lake bottom;
Damage or defects caused by heel dents are also called pressure dents;
Damage or defects caused by storing the circuit board in a closed, damp condition (such as a wet cardboard bag);
Damage or defect caused by overheating due to exposure to direct sunlight when not in use;
Damage to the fin or fin box due to impact on the fin;
Boards used in rental, commercial or teaching environments;
All paddle boards and all accessories are eligible for a 180-day free trade-in from the date of purchase. Leaky paddle board? Free replacement! Air pump not working? Free replacement! Free exchanges do not include damage or defects due to improper storage, misuse or mishandling; tears or holes due to mishandling or abuse, fading or wear due to improper care or misuse.
Setting up a BM inflatable SUP is quick and easy, and it’s something anyone can do in about ten minutes. In this iSUP setup guide, we’ll take you step-by-step through the entire setup process and show you just how simple it really is. After that, we’ll also show you exactly what to do after you’re done paddling and are ready to pack your board back up. Getting your board deflated and packed into the BM iSUP backpack is even easier!
Setup up your iSUP
STEP 1: Unpack and unroll your BM iSUP
Pull your BM iSUP out of the backpack, loosen and remove the compression strap, and roll your board out flat on the ground with the deck pad facing up.
STEP 2: Unscrew the valve cap
Located at the tail of your board is the inflation valve. Unscrew the valve cap.
STEP 3: Set the valve position to CLOSED
Make sure the valve pin is up so the valve is closed. It may sound confusing but yes, inflation is done when the valve is closed, so it won’t lose pressure when you remove the pump hose.
STEP 4: Attach the pump’s inflation hose
Included with your BM inflatable paddle board is a dual-action hand pump. Insert the pump hose into the air valve on your board and twist in a clockwise motion until it is secured in place. Also make sure the other end of the hose connects to the inflation port on the pump body.
STEP 5: Set the pump to dual-action mode
Your BM iSUP pump has two modes: single, and dual-action. When you first begin to inflate your board, flip the pump’s selector switch to the dual-action mode. The ultra-efficient dual-action mode will quickly inflate your board by pumping large volume of air at low pressure on both the up and down strokes.
STEP 6: Place your feet on the pump and begin pumping
Stabilize your iSUP pump by standing on the bottom of it with both feet. Keeping your back straight and primarily utilizing your lower body, begin pumping to inflate your board.
STEP 7: Flip the switch to single-action mode
As you continue pumping, you’ll notice increased resistance from the pump as the board inflates. When pumping becomes too difficult in dual-action mode, simply flip the switch to single-action mode and finish inflating your board to the recommended pressure of 12-15 psi. Unlike dual-action mode which inflates on both up and down strokes, single-action mode will only pump air on the down strokes, which is easier as you can take advantage of your body weight.
STEP 8: Stop pumping when you reach 12-15 psi
Once the needle on the built-in pressure gauge reaches 12-15 psi, you can stop pumping. Inflated to 12 psi or 15 psi will only give you a slight difference, you can decide what pressure to go. Don’t go beyond 15 psi.
STEP 9: Disconnect the pump hose from your board
Now your BM inflatable SUP is now fully inflated. Give the pump hose a quick counterclockwise twist to disconnect it from your board’s air valve. You’ll hear a brief but loud rush of air as it disconnects.
STEP 10: Screw on the air valve cap
Place the valve cap over the board’s air valve and screw it on securely.
STEP 11: Attach the SUP leash
Your BM board comes with a SUP leash. To attach the leash, simply open the velcro folds at the end of the leash, remove the looped cord, and then slide the cord through the D-ring at the board’s tail. Bring the cord up through the loop to securely attach it to the D-ring. Next, simply close the velcro over the cord.
STEP 12: Install the fin
Your BM iSUP includes a fin that is a breeze to attach, thanks to our Quick Lock toolless fin system. To install the fin, just push the fin into the grooves of the paddle board according to the direction, and finally insert the plastic pins into the joints to fix the fin, and the fin are installed.
STEP 13: Assemble and adjust the 3-piece carbon shaft paddle
Last but not least, it’s time to assemble the 3-piece BM carbon shaft paddle that came with your board. First, take the piece with the paddle blade and flip open the clasp on the opposite end. Next, take the middle piece of the paddle’s shaft and insert the tapered end into the end of the piece with the blade. Close the clasp to secure. Lastly, take the third piece of the paddle with the plastic handle on one end, and insert it into the end of the middle piece after opening the locking clasp. Standing with your arm stretched straight above you, slide the handle up to your wrist, and lock the clasp into place. Your paddle is now assembled, adjusted, and ready to use.
Pack up your iSUP
STEP 14: Clean and rinse off your board
When you’re done paddling, it’s important to remove sand, dirt or any other residues that remain on the board. Then rinse your board off with fresh water. We’d also recommend giving it a quick wipe down with a towel or chamois before rolling it up.
STEP 15: Detach the accessories
First you’ll want to remove the fin. To do so, you just need to pull out the plastic pins and push the fins out of the paddleboard grooves Next, flip your board back over and remove the SUP leash by opening the velcro closure.
STEP 16: Deflate the board
Unscrew the valve cap at the board’s tail, press the inflation valve pin down and make sure it stays in OPEN position. You will hear a strong rush of air as your board deflates. After a minute or two when the majority of air has escaped, you can use the included pump to extract the remaining air out. This time, use the deflate port on the pump. A complete deflation will minimize the board volume and help you pack it up. After deflation, close the air valve and screw the valve cap back.
STEP 17: Roll up the board
Now you can begin rolling up your board. Starting at the board’s tail, use the fin boxes to fold the board forward, and make sure it folds up tightly. Last but not least, place the compression strap around the middle of your rolled up board and securely tighten it.
STEP 18: Disassemble the paddle
To take your paddle apart, simply flip open the two locking clasps and pull the three pieces apart.
STEP 19: Pack up
The final stage is to pack everything, the board, leash, fins, pump and everything else into the backpack and you are all done!
🤔️ I Ordered The Product, How Long Will It Take To Get It?
All orders placed on bmsup.com are processed within 2 business days. Delivery times within 1 – 5 business days.
🤔️ How Much Air Ahould I Pump Into My Inflatable Board?
We recommend inflating our boards to 12-15 PSI.
🤔️ Where Can I Store An Infatable Boards?
Many people think this is the main advantage of having an inflatable SUP. The reality is that for a solid wood board, storing it becomes cumbersome, especially when you don’t have indoor or outdoor space. After all, these are quite large!
🤔️ Is It Very Difficult To Pump Up An Inflatable Paddle Board?
It’s not difficult at all. Our iSUP pump is a double-acting pump that allows you to “switch gears” as pumping becomes more and more difficult. Although pumping up your board will give you some exercise, you can accomplish in about 10 minutes.
🤔️ Are BM Infatable Boards Durable?
Perhaps the main concern for our paddle boards is their durability, which is an understandable consideration when looking at general inflatable products. But this inflatable board can withstand any bumps even in intense paddle boarding.
🤔️ If I Do Not Like The Product, Can I Return?
Of course you can! All BM sup boards offer free returns for 30 days.
WHY CHOOSE BEYOND MARINA ?
24-HOUR CUSTOMER SERVICE
Providing 7*24 hours on line support,
always stand behind our products
30 days money back guaranteed.
180 days free exchange for new！
Distributors exist in all regions of the US, UK, Germany and Canada
Factory price, refuse the middleman to earn the price difference.